[Resolved] OneAssist Consumer Solutions — one assist deactivate one assist plan

Ratnesh Kumar

from Pune, Maharashtra

Address:

Patna, Bihar, 800026

Dear sir,

I received sms from hdfc that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 5 feb 2018
Hdfc credit card no.545964xxxxxx3005
Oneassist relationship number :

Kindly arrange to cancel the above plan and please process the refund.

Regards,

Ratnesh kumar
[protected]

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Mar 22, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2018

OneAssist Consumer Solutions Customer Care's response Dear Ratnesh,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2873552 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist