[Resolved] OneAssist Consumer Solutions — one assist deactivation

[Resolved] OneAssist Consumer Solutions — one assist deactivation

R Ramesh Sadum from Sangli, Maharashtra

Hi I am using hdfc credit card with out any intination you have deducted amount of 1399/- from my credit card to one assist wallet plan. For which, same amount of money deducted agin for renewal. As i dont wont this plan to be continued, so i request you to dactivate the plan immediately. I have called one assist customer service asking for deactivation of mentioned plan but they could not help with the same. So i request you to dactivate the plan immediately. Date of incident time: Month of november 2018. Hdfc credit card no: Xxx7577 Was this information helpful? No (0) Yes (0)
Apr 5, 2019 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Feb 27, 2019 OneAssist Consumer Solutions Customer Care's response Dear Ramesh, We're sorry for the inconvenience caused. To process your membership cancellation, request you to share your registered mobile number or membership ID details on ([protected]@oneassist.in). Regards, Devendra, OneAssist, Social Media Team. Verified Support Feb 27, 2019 OneAssist Consumer Solutions Customer Care's response Dear Ramesh, Greetings from OneAssist! Apologies for the unpleasant experience you had. Please be informed, the policy you need to cancel membership before 30 days for full refund. However, your membership cancellation is under process vide service request number 4000201. As your membership was discounted for which you have already received the refund amount 400/- and remaining amount 299/- which will be credited in your bank account within 5 to 7 working days. Regards, Devendra, OneAssist, Social Media Team. Verified Support Feb 28, 2019 OneAssist Consumer Solutions Customer Care's response Dear Ramesh, We tried contacting you on the alternate number but unfortunately, the number is not available. Hence we have emailed you the refund details. Request you to please refer to your email inbox. Regards, Sophia, OneAssist, Social Media Team.
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