[Resolved]  OneAssist Consumer Solutions — one assist declined to repair my handset

Address:

New Delhi, Delhi, 110048

We have lodged call with one assist for mi - a1 64 gb physical damage but your team has close sr with negligence reason.
This is 2nd time bad experience with one assist when one assist declined to get it repaired.

I have mentioned reason that while sleeping my phone fell down from bed and get damage but after 1 days your team asked to mentioned the full reason that please also mentioned that how it was fell down.

Let me know, if someone sleeping then how someone will know that how its fell down? I am not sure it was kept on bed or on side bed table but once i have seen my phone screen was broken that it the actual reason.

Also while taking insurance from you, no one shared details or tell that teams & condition of physical theft protection and now your team has asked that you have not cared of your phone.

Let me also know if someone can care their phone so why required insurance?
Now one assist guys tell that everyone use to receive welcome kit after insurance but i have not received the same.