[Resolved]  OneAssist Consumer Solutions — one assist deducted money without my concern

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 3490 without my concern on date:01/09/2017. I never noticed it since 1 month untill i get statement. I am not interested about this service and don't want any type of membership. When i asked to bank about the same, the bank itself is saying that one assist is having problem of deducting money without noticing the card holder. This has become almost an act of crime. I want one assist to cancel my membership and refund this debited amount of rs.1299/- asap.

Relationship number : 2621065
Name :- anusha poojary
Mobile no. :- [confidential]
Credit card number ending :- 3490
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Dec 8, 2017
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Anusha,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brijesh

Team OneAssist.
Verified Support
Oct 25, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Anusha,

We tried calling you but the calls went unanswered.

Please share your alternative number and a suitable time for us to call you.

Regards

Brijesh

Team OneAssist.
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