[Resolved] OneAssist Consumer Solutions — one assist is a fraud insurance company | |||||
Hi, I had purchased an online mobile damage & accident policy for my mobile phone from one assist. Recently my mobile screen got damage from my son. I registered for claim but it got rejected by stating: self negligence. Device claim. Also said that this could be avoided (Means they will teach us to whom to give mobile phone or not) by not giving it to your son. On call with one assist representative i asked on what kind of damage you give claim she said if you are in market and somebody pushes you by chance and phone got dropped in that case claim could be given. But in this case as well they will play with you by stating this could be avoided you should have hold it tightly. When they are selling policy everything can be claimed no matter what kind of damage is, but in actual they are not ready to give claim and come with stupid terms and condition agreement. At end they will say they can't do anything you are abide by terms and conditions which you signed while purchasing. Guys request you not to fall in the trap of one assist. Plz avoid this company. Thanks, Ramandeep singh [protected] Was this information helpful? | |||||
Mar 15, 2018 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Feb 12, 2018 OneAssist Consumer Solutions Customer Care's response Dear Customer Greetings from OneAssist..! We deeply regret for the inconvenience caused to you & appreciate your patience. We are sorry to inform you that your Claim has been rejected by the Insurance company basis on the description given by you. The company felt that the damage happened was due to Improper handling and not due to any accidental force. Regards, Sagar Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
When I purchased there was no definition of damage, but now when I need claim you come up with mis handling term.
I purchased this plan to be secure in such circumstances but now you guys are pulling your leg back.
Totally unprofessional behaviour.