[Resolved] OneAssist Consumer Solutions — One assist - membership renewal without my confirmation

Lavanya Agn

from Ernakulam, Kerala

Address:

Chennai, Tamil Nadu, 600045

I informed one assist team to terminate my membership before the renewal date through emails and reminders. I did not get any response from one assist team. Membership got renewed on 9th nov 2016 and amount 1299 was debited from my account without my confirmation. I registered a complaint to the number [protected] on 11 nov 2016. But i'm not yet getting any response for the mails or call. I require necessary actions to cancel my membership '614056' and arrange for the return of the amount to my account.

Was this information helpful?

No (0)

Yes (0)

May 13, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2016

OneAssist Consumer Solutions Customer Care's response Dear Ms. Lavanya,
Greetings from OneAssist...!

As per your telephonic conversation with our executive you have agreed to continue the services. Hence your plan is active with us. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,
Team OneAssist

Nov 22, 2016

Updated by Lavanya Agn Hi One assist team,
I did not agree to continue the services. As per the discussion, they told the amount of 400 can be refunded to the account as per the policy of cancellation and the benefits will be available for this year since the amount cannot be refunded completely. I don't want to continue the service and i want immediate cancellation of the service. Please do cancel the plan and arrange for the refund as early as possible. I spoke to one assist team yesterday to reopen the request to process further for cancellation.