[Resolved] OneAssist Consumer Solutions — one assist plan activated without my consent enhanced wa single privileged plan

Silpa02

from Patan, Chhattisgarh

Address:

Chennai, Tamil Nadu, 600089

My account has been debited by Rs.1899 on 03.11.2017 stating narration as 'New Policy' and then I received an email from One Assist for creation of policy. I have never opted to such policy neither I have been informed about the same. Even without my knowledge the policy has been created. How could you debit without my consent? I also tried to call their customer care but no one responded. Without my consent how such debits can be allowed to my account. I need my money refunded ASAP or else I will be bound to take legal course against the Bank.
Look into the matter and solve it on urgent basis. This is not the type of service expected from ICICI Bank. It is very unprofessional activity on behalf of bank. I need the refund ASAP.
With Regards
Silpa Barik

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Dec 14, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Silpa,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2550029 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.