OneAssist Consumer Solutions — one assist service related issues

Address:

mulund, 400080

Service request id 4608737, relationship no 7238117.
My mobile handset was worth 56000/- samsung note 9

Neither they will disclose the excess amount payable at the time of claim. Once you raise claim they will tell you to go thru insurance policy terms which they never share with us. So my experience goes like this.

After i raised claim, i was bombarded with call (Average 4/5 calls) a day asking for various documents and details (Some doc was already submitted to them based on which only they sold product). Then suddenly one call from them saying "we will assist in your claim process, we don't take responsibility of any clearance, we don't take responsibility of collection and related damage of handset while collecting from us or delivering us"... There i got to know that they have taken policy from bharati axea... Which they have never shared with us.

Once all documents submitted delivery guy reach to your home 4 hours late of which time given by them (That too after you call customer care and express your issue that you are waiting from him) and tell you to sign one paper on which 90% information related to present condition of your handset is not filled (What if this guys damage handset further)

They do not take any responsibility of telling you that what repair they are going to do"also"the update on app is late by 2 days minimum that to after you give them call"

Then after 10 days you get estimation of repair cost and message to pay excess amount. Once you pay excess amount, you are at their mercy. I mean i paid excess amount and handset gone in repairing on 5th of september, as per their latest call, they said part will be available on 13th september and still they can't commit any delivery day (It's normal screen which is readily available in nearby samsung repair centre, i have checked my self).

I dont have any means to check whether part used by them is genuine or not as they not provide such information. They are going to sent the repaired device in courier which i can't refuse delivery.