[Resolved] OneAssist Consumer Solutions — one assist upgraded without intimation

9kayitha

from Mumbai, Maharashtra

Address:	Hyderabad, Andhra Pradesh, 502032
Website:	www.oneassist.in

I got a mail from one assist stating that my account has been upgraded and whne i checked my hdfc credit card amount from credit card rs1399/- debited for one assist... I shocked because already called to customer service executive to not to continue this service at any cost.. And we had discussion... For that and executive tried to convince me to continue the service but i did not agree for that.. It is huge inconvenience for me... Im getting disturbed... I spent more my valueable time to speak to cc and to give this complaint... Plz credit my one assit fee back rs.1399/- and i lost my business to spent the time to give this complaint worth 17000/- and for internet charges rs..20/- total one assist has to pay me total amount rs.18419/-

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Mar 1, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2804028 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)