[Resolved] OneAssist Consumer Solutions — one assist wallet assist cancellation

[Resolved] OneAssist Consumer Solutions — one assist wallet assist cancellation

K Kavya Bhat from Hyderabad, Telangana

The oneassist team has renewed services without confirming with me and has deducted money from my credit card rs. 1399 without my knowledge. Even after talking to the executives at the company they refuse to cancel instead offer me rs. 400 discount. They suggest me to call them next year again to cancel it. When i call them they said they had sent an email but i did not get any such mails after searching my inbox. I have told them to just cancel the services and i am okay if they do not refund the amount even then they are not ready to cancel my account. Please help me in getting the issue resolved. Was this information helpful? No (0) Yes (0)
Jan 11, 2018 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Dec 04, 2017 OneAssist Consumer Solutions Customer Care's response Dear Kavya, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall update you with the current development on your case. We appreciate your patience in the interim. Regards Brijesh Team OneAssist. Verified Support Dec 04, 2017 OneAssist Consumer Solutions Customer Care's response Dear Kavya, We tried calling you but couldn't connect. We have taken your request for cancellation and have initiated the refund. Please allow us some time for the same. Regards Brijesh Team OneAssist.
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