[Resolved] OneAssist Consumer Solutions — one assist - worst company ever

raj chetan

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560049
Website:	oneassist.in

I have been following up since 29th may 2017 with your help desk and no solution has been provided so far. They are not able to register the damage claim as the old claim is still open in their tool (For the last claim i have paid the service fee and go back the mobile but not sure why the claim is not closed?). I am really dissatisfied with the service you provide.
I have made so many calls since then.
I am not able to register the claim, your customer care executive says that previous claim is still open in the system so unable to register new claim. Every time when i speak to them, they promise to close it in 48 hrs and till date nothing has happened.

[protected] membership id

Hi deepali, on 14th august, you called me and said definitely you will check and call back in 24 hours.. You were supposed to call me on 16th as 15 was holiday. So for i have not received any call from you. This is really atrocious. I want a call back immediately.

Why complaint is marked as resolved where as it is not???

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Sep 30, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Aug 21, 2017

Updated by raj chetan I have made 100s of calls and written so many mails.. still no revert.

Now after reaching the consumer forum, you guys are not serious. This is really pathetic.

Pl shut down your operations if you do not know how to service the customers and handle complaints...

Aug 21, 2017

Updated by raj chetan After so many followup i was able to file the claim. On 5th July they took my mobile for service so far there is no update i have made 100s of calls to your customer care, no one seems to give me any update as to when the mobile will be ready. I have never seen such a company where they do not have any TAT or commitment.

Everytime i call to the customer care I get freshly cooked up excuses. First they say there is no stock of spares in the service centre, later they said they have resent the estimation to insurance company for higher repair amount now one is even aware whats happening.

Just to recall, my mobile got damaged on 29th May post this I struggles to raise the claim on 1st July, 5th July mobile was picked so far there is no update on the due date.

I will never again buy your insurance nor ill suggest this to any of my friends.

I feel govt run institutions are far better than this.

Verified Support

Aug 22, 2017

OneAssist Consumer Solutions Customer Care's response Dear Chetan,

Greetings from OneAssist..!

We regret for the inconvenience caused to you.

Your handset has been repaired by the Authorized Service Center and it will be delivered to you shortly. Our delivery department will call you to confirm the delivery date.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Aug 24, 2017

Updated by raj chetan Handset was delivered and SIM Tray is missing in it. Now I am not sure how much more time have to suffer..

Verified Support

Aug 28, 2017

OneAssist Consumer Solutions Customer Care's response Dear Chetan,

Greetings from OneAssist..!

We have forwarded your details to our team and they will get in touch with you shortly for the same.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

[Resolved] OneAssist Consumer Solutions — one assist - worst company ever

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