[Resolved] OneAssist Consumer Solutions — oneassist has rejected my insurance claim - customer id 9898967

dinesh_9530

Address:

Sikar, Rajasthan, 332001

Dear sir,

I have purchased the insurance for my newly handset which xiaomi k20.
My insurance customer id is 9898967. My handset screen got damaged accidentally on 06th feb, 2020 and i have raised my complaint to oneassist on 07th feb, 2020.

On 11th feb i got the message from oneassist that was "dear, your claim request number has been closed. Details have been sent to your registered email inbox." but i never received the any email from them.

Yesterday i got the call from them and they said that "your claim has been rejected due to mishandling the phone/didn't use the carefully" and after that they cut my call.

Is this joke mishandling?? Why i'm insured the my phone? For this type of reason. I have purchased the handset by my hard earn money and take insurance for any type of accident happening. But they reject my claim and giving the excuses to me.

Please take my complaint on priority and resolve as soon as possible. I'm totally depended on this phone only.

Regards!!

Dinesh jangid
[protected]

+3 photos

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Mar 15, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

OneAssist Consumer Solutions Customer Care's response Dear Dinesh,

Greetings from OneAssist...!

We are sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they will get in touch with you shortly for the same.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

We appreciate your patience in the interim.

Regards

Team OneAssist