OneAssist Consumer Solutions — OneAssist is

Address:	Mumbai City, Maharashtra, 400706
Website:	www.oneassist.in

I am dattatray chavan, membership id: [protected] and claim id : sr#1437144.

I have filed claim on your website on 18th june 2016 and submitted my mobile mi note 3 on 24th june 2016 [but got confirmation email on 27th june 2016].

In between i called around 10-15 times to your call center and they were telling me that your case is in ber our representative will get back to you.

On 18th july 2016 [after 1.5 - 2 weeks ] i got call from oneassit and their representative told me to courier the cancelled cheque and original invoice copy of mobile as your case is in ber. Hence couriered original invoice and cancelled cheque on 20th july 2016.

On the next day. I. E. 21st july 2016 (Today) got call from your side with information as "your claim request is rejected". [your representative not even called again after disconnection of call. I just heared that claim is cancelled.]. After contacting call center, i got the answer as your case is in ber.

On 28th july got call from oneassist that your claim is rejected and your wasn't in ber and that was our mistake and committed me to return the damage handset in 7 days.

Today is 9th aug 2016 still waiting for handset and original invoice.