OneAssist Consumer Solutions — Oneassist is fraud | |||
OneAssist is Fraud I have taken a mobile insurance plan from 'One Assist' for my iPhone. I had claimed for accidental damage in December 2015 to which I was supposed to get resolution(repair or replacement or claim settlement) in 30 days. My mobile was picked up after 30 days of registering the claim, I have gone through all enquiries and finally I got a mail from One Assist after 50 days saying I'll receive the claim amount shortly. The claim is under process since December 2015 and till date I haven't received any amount NOT EVEN A CALL BACK. I keep calling them every other week for status and they always give some lame excuse that it is beyond economic repair and we have already escalated the issue and there no MANAGERS or no senior person available in the office. I wonder how can a office be in its operation mode without any manager. I have lost hope of getting the claim settled. If you take my advice, don't take this insurance NEVER GO FOR ONE ASSIST, because they will take the premium amount from you but wont give you any kind of service. It is the worst service provider in entire service industry. My Details: Name: Parvez Shaikh Relationship No: 500546 Claim Request No.: 1266093 Was this information helpful? | |||
|
OneAssist Consumer Solutions customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
there is no point in reaching you because I tried again calling you on Monday 2 May 2016 and Akshay (your floor supervisor) was supposed to give me an update on my case before Tuesday 3 May 2016 11:30 Hrs (IST) and till now he hasn't and no one from oneassist team has. You posted comment just because it is on-boarded to consumer complaint's board otherwise you wouldn't had cared to even put an eye on the subject.
see its been a month OneAssist Team assured that they will contact me but again till date I haven't received any communication from them. FRAUD OneAssist! FRAUD OneAssist! FRAUD OneAssist! Please people don't but any insurance from FRAUD OneAssist company. They don't add value instead harass you in your hard time.
OneAssist is fraud. I also faced same kind of issue. I bought MI Phone with OneAssist insurance. But claim was rejected with out any further notice. One Assist is blaming customers.
![]()
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
77%
Complaints
4065
Pending
140
Resolved
3094
+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
We deeply regret for the inconvenience caused to you & appreciate your patience.
We are working on your case. Please allow us some time to revert you with the resolution
Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]
Regards,
Team OneAssist