[Resolved] OneAssist Consumer Solutions — Oneassist not did deliver my handset

sursrk

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700099
Website:	www.oneassist.in

Dear Sir,

I have purchased one mobile insurance plan "MA Damage Protection Plan 8K-15K" with Oneassist on 24/05/2016. I filed a claim (#SR1455599) against a physical damage to my mobile handset on 03/07/2016 with Oneassist and subsequently, the handset was collected from my residence. Later on, they communicated that my handset is in under repairing, and shall be delivered by 16th August. Till date I have not received my handset. I am chasing Oneassist customer care almost every week but getting the same reply from them that it is under still under repairing. I am very much disappointed with the service of Oneassist because they are supposed to issue me a new handset (same make and model) as they have failed measurably what they committed.

Please take necessary action at the earliest.

Regards,

Surajit Sarkar
[protected]

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Oct 19, 2016

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2016

OneAssist Consumer Solutions Customer Care's response Dear Surajit,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are working on your case and we will keep you posted on any development in your case. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]

Regards,
Team OneAssist