OneAssist Consumer Solutions — panasonic ac renewal not done service request id 3516388

Address:

New Delhi, Delhi, 110036

I had Home assist plan with One assist for Panasonic Split AC. I request for renewal. I paid as per the requested amount for renewal and inspection got scheduled accordingly. After few days, no body called and came to our house and we found on app that inspection person posted that person not available at house. We again complained about it and one assist against scheduled appliance visit yet again the inspection person neither show up at our house nor called us and he submitted a fake report that no appliance in working condition. When we called customer care of one assist customer care then they rudely behaved and told us that they will refund the renewal amount back to us.
Service Request ID: 3516388
Renewal date: 27.05.2019
Inspection 1st: 05.06.2019
Inspection 2nd date: 08.06.2019
I wanted to request that the company like one assist should not be allowed to cheat people. They make continuous call to customers and promise big words and at the time of service deliver, they do not keep their words and cheat customers.
The employees and the inspection people are not their employee. Last time, when i serviced my AC, one of the employee visited and submit report of change of a costly item in my AC. when i arrange a inspection from a local technician then he told that the part need not to be changed.
Their technicians are also not professional, they damage AC parts and temporary fix them so that you have to make call again a again to repair your AC.
I want One assist to either renew it immediately else pay my AC cost, as now i can not arrange a warranty extension with other service provider beacuse my AC is cross warranty period.