[Resolved]  OneAssist Consumer Solutions — Phone not received yet

Address:Nashik, Maharashtra, 422011
Website:www.oneassist.in

Karan vinay singh
[protected]
Iphone 7 jet black 128gb
Imei no.[protected]

One assist complete insurance pack in which i have assured by customer care that 12 days replacement guarantee and one temporary handset while purchasing the product

But now i have claim handset on 15 may 2017 and today is 12 june 2017 20 days has been past but i have not got the phone and customer care are not providing the information of my claim while doing the mail to backup team there is no reply from there side also

I want to lodge a complain against one assist that they have cheated me so request what to be do as early as possible.
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Aug 19, 2017
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Jun 13, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Karan,

Greetings from OneAssist...!

We are sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they will get in touch with you shortly for the same.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist
Verified Support
Jun 13, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Karan,

Greetings from OneAssist...!

We hope your query was addressed by our team. They will get back to you soon.

Regards

Sagar

Team OneAssist
Jun 14, 2017
Updated by krn5658
As they have call me yesterday and said till evening i will get all the details about my phone nut as usual there is no response by and if i called them they said we are not having any details and we are accelerating the complain g and give detail in 48 hours
if one assist service is fully ####
and now today by 5 o'clock i not got the detail i will raise a complain against one assist in consumer court
according to mail reply by you my phone should be submitted by today itself which is last day
Verified Support
Jul 07, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Karan,

Greetings from OneAssist...!

We are happy to have you with us. We are glad that we OneAssisted you. We'd love to hear from you - http://bit.ly/2p3wWc9

Regards

Sagar

Team OneAssist
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