[Resolved] OneAssist Consumer Solutions — Phone not returned even after 3 months | |||||
My cell phone was handed over to one assist agent on 7th december '2016 . Later your One assist executive called and informed, that I will be receiving our phone before 10th of January, 2017. Bu, t phone was not received .Later again when I called, I have been told that it will be delivered by 2 nd week of Feb . But still was not delivered by that date.Again when I called on 13th march, I have been given a Complaint/Docket no.1834563 promising that it will be resolved with in 48 hrs.but till date it is not been resolved When called today again, i was told some other furure date for resolution my issue . I just to want to ask you, Is this the way you deal with customers which is much contrary to what you say in advertisements.Sorry to say this, Being your customer, I am feeling ashamed to call you again and again and being told unsolved reasons so many times giving different dates . Hence, I request you to look into this immediately and settle the issue with in a week, so as to not to force us to pursue the case with the Consumer Forum. Regards, K.Udaya bhaskar, Reg mobile no.[protected] Was this information helpful? | |||||
May 8, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Mar 21, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Vineet, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall update you with the current development on your case. We appreciate your patience in the interim. Regards Sagar Team OneAssist Verified Support Mar 24, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Vineet, Greetings from OneAssist..! Our team had called you to acknowledge your concerns and they are working on your case. We appreciate your patience in the interim. Regards Sagar Team OneAssist Verified Support Apr 06, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Vineet, Greetings from OneAssist..! As per the telephonic conversation, your handset will be dispatched within 2 days and you should receive it shortly. The tracking details will be shared with you on your registered email. We appreciate your patience in the interim. Regards Sagar Team OneAssist | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
77%
Complaints
4065
Pending
140
Resolved
3094
+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Device Claim Service Request # 1670052
mobile no. :- [protected]
Complaint/Docket no.1834563