[Resolved] OneAssist Consumer Solutions — please deactivate and refund my money as soon as possible

neeraj4mum

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400031

Hello there

I received sms from hdfc that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really illegal.

Please deactivate and refund my money as soon as possible

Hdfc credit card no. Xxxx xxxx xxxx 1398
Oneassist relationship number : 3033862

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Dec 14, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

OneAssist Consumer Solutions Customer Care's response Dear Aayesha,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2550220 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.