[Resolved] OneAssist Consumer Solutions — please deactivate my one assist for wallets plans

Padma Lochan Gogoi

from Raha, Assam

Address:

OneAssist Consumer Solutions Pvt Ltd 707-708-709,Acme Plaza,Andheri- Kurla Road,Andheri(E),Mumbai-400 059, Mumbai City, Maharashtra

Sir,
I got a msg from one assist regarding their plans, but without my concern they activated the one assist plan and charged me towards subscription.. The amount of money has been taken from my bank account without my concern. I don't want the one assist plan and please refund my bank account money asap.
Please deactivate the one assist plan and refund my money amount asap.
Hdfc credit card no.-*0307
One assist relationship no.-3810657

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Mar 28, 2019

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2019

OneAssist Consumer Solutions Customer Care's response Dear Padma,

Greetings from OneAssist!

We're sorry for the unpleasant experience you had. Your membership cancellation is processed vide service request number 4006858. Your amount 1899/- will be credited in bank account within 5 to 7 working days. However, we have forwarded your case to the concerned team, they will get back to you shortly.

Regards,

Devendra,

OneAssist, Social Media Team.

Verified Support

Feb 25, 2019

OneAssist Consumer Solutions Customer Care's response Dear Padma,

Greetings from OneAssist!

As per the telephonic conversation, your membership cancellation is processed and refund will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.