OneAssist Consumer Solutions — Poor Service and Customer Care

I would like to acknowledge you with how poor the customer service is getting day by day and how other companies want to take a leap in the same field of consumer solutions as well. I am writing this regarding my experience as I had submitted my phone for replacement and was promised to be returned by 31st August. Despite calling the agents and chatting with the customer service on the application there is still no firm response. Moreover, the first tier customer service agents lack the ability to converse in English. I am trying to get a hold of my device as I have a flight to London on the 5th September and would be unable to carry the device if the delivery has not been received. My service request ID is 16431477 and relationship number is 14617076. Please get back to me as soon as possible. I am aware that this is not your daily chore but I request you to take a look at it. Thank you and have a great day!