OneAssist Consumer Solutions Private Limited — Fraud done regarding my phone insurance

Address:	Mumbai City, Maharashtra, 400059
Website:	www.oneassist.in

I purchased a phone insurance package from the company mentioned above on 7 may 2015 . it insured my phone against any damage and theft. now my phone got damaged and i called customer care to resolve my problem and initiate a claim. they told me to verify my details . as i was verifying my details, they said that IMEI number of my phone is not matching their records . They told me to mail them regarding this issue and ask for 24 - 48 hours, they did not respond. when i call they ask for more time everytime. it has been more than a week now. i have not been given claim for my issue and have no clue where my problem is. i have every kind of evidence regarding this issue. right from the documents and photographs i submitted to the mail i sent them .please help me with this issue . i am attaching the documents i sent them and screenshot of mail they sent me.