[Resolved] OneAssist Consumer Solutions Private Limited — Reject the claim with inappropriate reason for claim id: 1803717 | |||||
Biggest Fraud company "One Assist". Beware! Please do not use One Assist as this is a biggest fraud company and they would surly do fraud as they did with me. At the time of selling they told u that you are protected with all damaged protection and it include all damaged condition. Also they would provide a courtesy handset. Please do not come in this fraud commitment as this is fake. Neither they would provide any courtesy handset nor they would provide any accidental damaged guaranty. I purchased the handset with the claim id: 1803717 but they reject the claim by saying that the it is the matter of incorrect storage and negligence but not accident. I put the phone in my office locker and at the time of opening its fell down which completely shows as an accident. But this fraud company rejected it as invalid. I would also like to mention that at the time of purchasing it was not mentioned that the claim may reject due to these scenario. Wasted my money over it. GUYS, please don't come in fraud of this company. Please do not buy any insurance claim because they would not assist when you need the most. rest is upon you. Thanks Was this information helpful? | |||||
May 11, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Mar 22, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ms Sinha, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall update you with the current development on your case. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Mar 22, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ms Sinha, Greetings from OneAssist..! As per the telephonic conversation, our team has informed you that the handset will be delivered to you shortly from our end. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Mar 27, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ms Sinha, Greetings from OneAssist..! As per the telephonic conversation, we have cancelled your plan vide service request No.1872254 & request you to send us the images of the damaged charging port at [protected]@oneassist.in. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Deepali Team OneAssist Verified Support Apr 10, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ms Sinha, Greetings from OneAssist..! As per our records, below are the refund details of your membership cancellation: Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN [protected] [protected] NA capture 989.10 SUCCESS[protected]:56:[protected]:56:51 NA [protected] [protected] NA refund 494.55 queued[protected]:23:[protected]:00:00 NA Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Deepali Team OneAssist | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
77%
Complaints
4065
Pending
140
Resolved
3094
+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
please don't try to play with me, your fraud company called me about that they would not repair my phone and would send unrepaired phone to me. You people rejected my claim without any proper reason. Also you cheated my money as well.
shame on u