[Resolved] OneAssist Consumer Solutions — Redmi note 4 not picked after 10 days | |||||
My complaint MO. 1838053 Mobile no. +[protected] I have registered a complaint regarding the screen of my phone broken. I was told I have to keep my phone ready with the forms mailed to me, duly filled. And eversince no one has contacted me and neither am I able to get thru to your number [protected]. Today at 2:00am I called them and I was told a new story that they will mail me a pouch with two forms and I have to fill them and then there personnel will contact me. I am being told this now and I have never heard anything like that before where a pouch will be mailed to me. Kindly, and after 9 days m traveling for the next 4 days. Is there a way where I can hand over this handset myself? M so scared if I will ever get my handset back in future with this kind of service. Kindly contact at the earliest and let me know if there is a solution to this or I have to keep wondering what to do? Was this information helpful? | |||||
Jun 3, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Mar 24, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Rattan, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall update you with the current development on your case. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Mar 27, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Rattan, Greetings from OneAssist..! Our team had called and informed that the handset will picked by us by 29th March 2017. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Apr 10, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Rattan, Greetings from OneAssist..! We wish to inform you that we have successfully collected the claim documents and damaged handset from you and we have submitted your phone to authorized service center for the estimation. We shall keep you posted with your claim status over email/SMS. Should you require any further assistance, please write to us at [protected]@oneassist.in or call[protected] /[protected]. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Apr 24, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Rattan, Greetings from OneAssist..! Your mobile phone is sent to the service center and you can expect the delivery of the handset shortly. Should you require any further assistance, please write to us at [protected]@oneassist.in or call[protected] /[protected]. Regards Deepali Team OneAssist Verified Support May 03, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Rattan, Greetings from OneAssist..! We have shared the status over the call regarding your handset delivery. We are following up on your case, requesting you to allow us sometime. Should you require any further assistance, please write to us at [protected]@oneassist.in or call[protected] /[protected]. Regards Deepika Team OneAssist | |||||
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