OneAssist Consumer Solutions — refund not received - relationship number - 5006786

Hello,

I have made two payments for two plan activation and both are failed.

1) On 2nd Aug 2018 via credit card and refund is received.

2) On 3rd August 2018 I have paid via Axis Net Banking via Citrus and the plan activation is failed I have not yet received the refund till now nor refund confirmation. I am attaching Bank Statement and Citrus Order number.
Order number - 4952711

Your customer care and Twitter team is just giving me fake info as refund is processed but no money in my account till today. I have checked with Citrus, still the money is lying with you.

Please check and do the needful.

Thanks,
Akash