[Resolved] OneAssist Consumer Solutions — Refund of deducted amount during the payment | |||||
Very delay and worst service by oneAssist. My amount of Rs 989.10 has been deducted on 10th Feb 2017 during the payment after that I haven't get any information regarding it from the side of oneAssist team then I have emailed to oneAssist many times with full details with attachments of transaction reference no. For Refund my amount I have also send all the bank account details but their customer executive always told me to wait for two days but 26 days passed away still I am waiting for my refund. Really this is very disappointed for me. Regards Avinash Ranjan MOB- [protected] Trail customer relationship no. - 1707817 Was this information helpful? | |||||
Mar 9, 2017 Complaint marked as Resolved Still I am waiting for my amount at this my amount is not credited in my account. The OneAssist is really worst company they do not solved my complain and mark it in resolved. OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Mar 07, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Ranjan, Greetings from OneAssist..! We regret for the inconvenience caused to you. We have forwarded your details to our team and they shall update you on your case. Regards Deepali Team OneAssist Verified Support Mar 08, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Ranjan, Greetings from OneAssist..! We regret for the inconvenience caused to you. We tried calling you yesterday twice however couldn't connect you. We have forwarded your details and are awaiting for a resolution from them. Request you to wait for another 48 working hours to hear from us. Regards Deepali Team OneAssist Verified Support Mar 08, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Ranjan, Greetings from OneAssist..! We regret for the inconvenience caused to you. Our team have shared the status over the call with regards to your refund. Hope your query was addressed. Regards Deepali Team OneAssist Verified Support Mar 09, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Ranjan, Greetings from OneAssist..! Please be assured that the refund has been initiated on 08th March through PAYU payment gateway and the reference number is 58bfa61912f48. The refund should be credited to your account within 3 working days. Regards Deepali Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
OneAssist Team
As per the telephonic conversation with me and your customer executive your colleagues told me that the amount is already refunded today but I do not refunded any amount on my account till now what is this.