[Resolved] OneAssist Consumer Solutions — refund of my mobile insurance

Rishi2887

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

Hi, relationship number : 2902913
On 12th october 2017 morning i took the insurance plan for my 2 mobile by paying 1999each and after the payment done the call was transferred for the verification over there they said me to submit some proof of mobile condition and invoice copy wherein i already inform them that the invoice is not at my name so they said to contact amazon and say them to change the name at invoice copy which i did and amazon said no for it.
Then immediately i contacted oneassist to cancel my plan.
Now they are saying that within 48hour u will get call from cancellation department.
And from there it will take 7 wd to give refund.

And i am still waiting for my call.

I have full recording from the point of taking insurance till applying for the cancellation.

In just few hour they started behaving like other insurance company.

Still i will wait till tomorrow and if i don't get call and my refund i will proceed with legal action.

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Oct 26, 2017

Complaint marked as Resolved

I got my refund

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Oct 14, 2017

Updated by Rishi2887 I am still waiting for the call

Oct 14, 2017

Updated by Rishi2887 Now they are saying that now they have taken the cancellation request and in next 48 hours cancellation team will contact you

Oct 14, 2017

Updated by Rishi2887 Seriously guys never ever contact this company for any insurance or protection plan

Oct 14, 2017

Updated by Rishi2887 I called them again now at 7:43 pm, and now they are saying new thing to me that sat and sun is non working day for them and at the prior calls they said me that u will receive call by sat.

and yet there is no call

Oct 14, 2017

Updated by Rishi2887 I have submitted complaint