[Resolved] OneAssist Consumer Solutions — Refusing Claim | |||||
Dear Sir, My son Ankit Choudhary (Mob. [protected]) who is registered with you, purchased mobile which was insured by OneAssist Consumer Solutions Pvt. Ltd, it's photo and video's are attached herewith. The battery of this mobile swallowed and the whole set got tinted and its screen got crackages. we lodge our grievances with the company with due procedures but we were shocked that the set was returned back without repaired. I am again lodging my grievance here to re-consider the case and get it repaired or to returned ensured costs of mobile back. We also make on toll free number but they told that they were in doubt that the screen was cracked by any accident. The relations between a consumer and a company (here, OneAssist) fiduciary one. You are requested to please reply me with a concrete solution. regards Girendra Singh Father Ankit Choudhary, Mob. [protected]. Was this information helpful? | |||||
Jun 3, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Apr 26, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Singh, Greetings from OneAssist..! We understand your concern and regret for the inconvenience caused to you. As per the description given by your son while raising the claim for his damaged handset, the Insurance company rejected as they were unable to identify the exact reason of damage. The Insurance is given for Accidental or Liquid damage caused to a handset. We request you to read the description given basis on which the decision was conveyed to your son by our team. Hope your query is addressed. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Deepali Team OneAssist | |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
77%
Complaints
4065
Pending
140
Resolved
3094
+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Post your Comment