[Resolved] OneAssist Consumer Solutions — regarding rejection of my mobile insurance claim | |||
Dear sir, Kindly provide me the claim for accidental damage happened for my mobile where i insured it with one assist. They happily rejected my claim on the basis of acts of willful negligence. My problem with the explanation given by them is that any accidental damage can be rejected as willful negligence. As per the terms and conditions informed to me by the company is either lacking clarity or the so called "acts of willful negligence" is not properly defined. Please help me in this regard to bring down the company to accept my claim and make the company to clearly defined the acts of willful negligence. My service request number with oneassist is 2193759. My contact number is [protected] Was this information helpful? | |||
Sep 30, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Aug 21, 2017 OneAssist Consumer Solutions Customer Care's response Dear Divya, Greetings from OneAssist..! We are sorry to inform you that your Claim has been rejected by the Insurance company basis on the description given by you. The company felt that the damage happened was due to negligence and not due to any accidental force. Hope your query is addressed. Regards Deepali Team OneAssist | |||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Regards
Anushree
Greetings from OneAssist..!
We are sorry to hear about your experience and regret the inconvenience caused to you.
We have forwarded your details to our team and they will get in touch with you shortly for the same.
We appreciate your patience in the interim.
Regards,
Deepali
Team OneAssist
Greetings from OneAssist..!
As per the telephonic conversation with our team, your Membership will be deactivated on 29th August, 2017.
We appreciate your patience in the interim.
Regards,
Deepali
Team OneAssist