[Resolved] OneAssist Consumer Solutions — renew of membership of 1899 without my consent - and now forcing me to stay with them and contact after one year

ajazahmedgkp

from Delhi, Delhi

Address:

Gurgaon, Haryana, 122002

Relationship - 572820
Oneassist is auto renewing its services without taking customer's permission. There is no communication from there end after you opt for their services and you have to suffer from all the overcharges and renewal services. There solo business is limited to this type of cheating and fraud only.
To make situation worst, on checking with them and requesting to discontinue any service, they are forcing to suffer with their plan for next one year. There simple answer is that come to them before expiration of current subscription plan, they cant discontinue it right now.

Pathetic services and policy with worst customer care support.

Fed up of calling you guys. Just refund my money else i will be forced to take legal steps.

Was this information helpful?

No (0)

Yes (0)

Nov 17, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2017

OneAssist Consumer Solutions Customer Care's response Dear Ajaz,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2427668 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.