[Resolved]  OneAssist Consumer Solutions — Renewal of Membership without concern

Address:Mumbai

I had request to One Assist customer service for cancellation of my membership " Enhanced WA Power Single Plan membership" as on March 13, 2020, I receive a confirmation e-mail for cancellation under process from One Assist on the same date. after that I have not received any communication from One Assist. but in Dec 4, 2020 they have charged for membership fee for auto renewed in my credit card.
further I request for cancel this service.
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Aug 9, 2021
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2020
OneAssist Consumer Solutions Customer Care's response
Dear Arun, We sincerely regret the inconvenience caused. Please be assured that our team will process a full refund to you. Kindly share your Membership id and other details on this link: http://survey.webengage.com/ws/~1qq44ps and our executive shall process the refund on a priority and make sure this never repeats - Swarali, Team OneAssist
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Dear Arun, We sincerely regret the inconvenience caused. Please be assured that our team will process a full refund to you. Kindly share your Membership id and other details on this link: http://survey.webengage.com/ws/~1qq44ps and our executive shall process the refund on a priority and make sure this never repeats - Swarali, Team OneAssist

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