Oneassist Consumer Solutions — renewal of my mobile insurance plan & excess money collected for claim

 
1 Review
India
 Jinendra Doshi on May 17, 2019
My plan expired on 05/05/19 from 04/05/19 i ma calling every day for renewal but no one in giving me proper reply every time i am being informed that i will receive call from the customer care, but till today no call received
I had also send mails on [email protected] only sr numbers are generated but no reply till date and every time new relationship manager i do not understand what company is doing

I had filed a claim for which i had to pay excess money every day i had called the customer care number regarding clarification for the same but till today i had not received any clarification and i am being informed that working are under verification

Plz provide proper resolution

Complaint Status


[May 19, 2019] OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
OneAssist Consumer Solutions Customer Care's response, May 20, 2019
Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account as you haven't given us any account details. Request you to share your OneAssist customer ID along with the issue details by emailing us at [email protected]

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist
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    Oneassist Consumer Solutions - renewal of my mobile insurance plan & excess money collected for claim