[Resolved] OneAssist Consumer Solutions — Repaired but not delivered - Service request no : 1958525

rainpelham

from Chennai, Tamil Nadu

Address:

600041

I got below mail on 13th June...

Dear B Rajesh

With reference to your Service Request number 1958525, we wish to inform you that your device has been repaired. The delivery team will soon get in touch with you to deliver your repaired device.

Every time i call customer care, they are saying it will be delivered in 2-3 days.
But still i have not received my moble...

i need an temporary handset, still my mobile is delivered to me...

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Sep 23, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Rajesh,

Greetings from OneAssist..!

We regret for the inconvenience caused to you.

We have forwarded your details to our team and they are looking into your case on priority. They will update you within 48 working hours.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Verified Support

Jul 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist..!

We hope your query was addressed by our team regarding your case. They will get back to you soon.

Regards,

Sagar

Team OneAssist

Verified Support

Aug 09, 2017

OneAssist Consumer Solutions Customer Care's response Dear Rajesh,

Greetings from OneAssist..!

As per our records, we can see that your phone has delivered to you via ECOM and the tracking ID is[protected]. Request you to confirm the same.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist