[Resolved]  OneAssist Consumer Solutions — Repaired device not returned since 3 months. Giving false deadlines by relationship manager mary.

Address:	Mumbai City, Maharashtra, 400059
Website:	www.oneassist.in/protectmyphone

Mi phones are awesome, but never expected such a worse customer service of oneassist(Insurance company). My device got damaged by liquid spill then I registered my complaint and oneassist executive came and collected the handset. I got a mail that my complaint is registered on 26 december. ..then on 26Jan I got an email saying my mobile has got repaired and will be delivered within 7 days. I had been 3 months now. I didn't get my mobile. Now when ask them for my mobile update, they are saying that It didn't get repaired in first attempt and second rounds. How pathetic??? I think the plan is to say that my mobile didn't get repaired after 2 attempts and the cost exceeded the limit. Finally just before 15 days oneassist Relationship manager Mary assured that they decided to go for cash compensation and I will receive cheque in 4 working days. Since 15 days she is not responding to my emails, calls…I warned her of filing a case against her but of no use. Oneassist is a big fraud company.
My service request number 1191402...costomer ID is [protected].

I request to pay or get my device replaced as early as possible. I used the device only for 45 days.Kindly respond.
Snapshot of invoice attached