OneAssist Consumer Solutions — request number 2642410 one assist not respond my claim

Address:

144008

I want to inform you that I have Recently purchased MI A1 – 4 GB Ram & 64 GB ROM Mobile phone from Flip cart dated 06.11.17 with invoice no FABBA[protected] & IMEI [protected] . Unfortunately my phone got damaged at Nokodar Chowk Jalandhar time 5.00 PM dated 09.12.17 while I was driving my bike. Suddenly my bike was slipped & unbalanced, due to that my phone was drop down at middle of road.

After drop down My phone got Broken by Front Screen(Display), bend from middle & back cover also has smashed Pics are attached for your reference.

Need your Support to resolve my concern, I look forward to hear from you to use services.

Moreover Pls share the Turnaround time to get my phone in my hands Meanwhile Pls provide me back phone to use my day to work without any hassle.

Team OneAssist NOT response my claim and closed today.
reason behind cooling pried but my question that i m buy my policy 27-11-17 but not share term & condition