[Resolved] OneAssist Consumer Solutions — request to revert the one assist mfee

pravinmadavi

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411014

Hi one assist team,

I am using hdfc credit card. Without any intimation you have listed unbilled amount of 1399 for one assist mfee.

As i do not required it and there is no such communication from your end for auto renewal of one assist mfee or even not intimated.

Kindly cancel this plan and request you to revert the amount of rs. 1399 in my next statement.
I have mailed the details on mail id '[protected]@oneassist.in' please do check it on priority.

Regards,
Pravin madavi

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Mar 19, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2018

OneAssist Consumer Solutions Customer Care's response Dear Pravin,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2855357 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist

Feb 09, 2018

Updated by pravinmadavi Hi One Assist Team,

Thank and appreciate your quick response for the above request. I will monitor the refund in my account/card in next 7 working days and keep you posted once the needfull done. Please treat my request for coming financial years also and stop ONE ASSIST MFEE for future on my card.

Thanks,
Pravin Madavi

Verified Support

Feb 12, 2018

OneAssist Consumer Solutions Customer Care's response Dear Pravin, Thank you for your appreciation. The refund has been processed on 10th February and will reflect in your bank/card account in 7 working days. - Brijesh, Team OneAssist.