[Resolved] OneAssist Consumer Solutions — Screen damage | |||||
I am Anurag Sharma from Jaipur.I have taken MI PROTECT insurance plan having application number MP413398.I have got a screen damage to my phone MI NOTE 3 on 9 March, 2017.since then I have complained many times on the customer care number but I am always told that my previous claim will be closed after 24 hours and then I can call again but I get the same reply again.kindly sort my problem as soon as possible. My contact no is [protected].i am attaching a pic of the screen with this. Was this information helpful? | |||||
Jun 12, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Mar 29, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Sharma, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall update you with the current development on your case. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Mar 29, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Sharma, Greetings from OneAssist..! Our team had called you and have also raised a call back request for you to raise a new claim. We appreciate your patience in the interim. Regards Deepali Team OneAssist Verified Support Apr 03, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Sharma, Greetings from OneAssist..! Your claim is in Pick-up stage. Please be available and keep the handset ready. The pick up guy will contact you and will pick the device. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected] Regards Deepali Team OneAssist Verified Support Apr 21, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Sharma, Greetings from OneAssist..! Our team had called you to inform that your handset estimation has crossed 80% of your mobile cost. Therefore, it has been declared as BER case. You will be receiving a refund against your damaged handset. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected] Regards Deepali Team OneAssist Verified Support Apr 24, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Sharma, Greetings from OneAssist..! Request you to share the required documents on [protected]@oneassist.in to initiate the BER refund in your account. Looking forward to hear from you. Regards Deepali Team OneAssist Verified Support May 09, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Sharma, Greetings from OneAssist..! Your BER amount has been processed from our side. Transaction details are as follow: UTRN: NEFT- KKBK[protected], Payment date: 05-05-17. We are glad that we OneAssisted you. Let us know if you need any further help. Regards Deepika Team OneAssist | |||||
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