| Address: | 457/58 Juni Bazaar Peth Above SBI Bank branch Goregaon Raigad PIN code 402103 |
Relationship Number 805050.
I have been trying to get my home ACs serviced under your plan since 2 months. Even after repeated (almost daily) calls to your customer care numbers and chats on the app I am still not getting the promised service.
Your customer care "Executives" have no power or authority. All they can do is apologize and promise action in the format decided by the company. I have repeatedly asked to be connected to someone in a senior capacity who can really follow up on my complaint and also give me a feedback. It seems that is not in your policy.
I am your client since you started your wallet protection plan. I had faith that you are a honest company. So when I was approached by your marketing people I was enthusiastic about the idea. However since I stay upcountry (Goregaon Raigad PIN 402103) I had asked them to confirm that they can provide the services before making any tall promises. I became a member only after being assured that you can indeed provide the promised services. Not only that, but I was also fool enough to convince 2 of friends also to sign up!
So now when your people tell me that the problem in providing the promised service is because I live in a village it makes me angry and cheated.
Either get my request attended in the next one week or be kind enough to refund my membership fee which I say is collected under false promises!
Contracting you by email or registering a complaint even on your app is extremely difficult. For a service company that is unacceptable. It makes me wonder if you are a genuine service company or a sophisticated scam! Was this information helpful? | 
