[Resolved] OneAssist Consumer Solutions — Service issue | |||
As per my yesterday's conversation on call with Sajesh, my claim is declined by insurance company due to violation of policy terms & condition. But my concern is that at time of purchasing your product, your customer care executive have to guide me to update relative's name who is going to use mobile with my consent and pics of mobile as per Mail attached of 15-2-17. Please clear my below points. Is there total responsibility of customer only to take follow-up, to check company norms, from raising till pass of claim. what is your customer care responsibility? only to collect the documents. How come your company sent documents to insurance company without checking the case. if as per your company norms only entitle user is eligible for claim instead of relative. but when i shared the details for claim to your company then your team is not aware of your own company norms and then why they haven't guided me or refused my request at first stage by advising me as it will get rejected due to violation of norms. Or you provide customer care service just to manipulate customer or mislead. if any customer mark the mail to [protected]@oneassist.in id for update the information in your database as suggested by your customer care executive then there is no company responsibility to response on such mail or guide the same to customer appropriately. Your company's person agrees that no one is reading the mail whoever marking mail to [protected]@oneassist.in, i have proof of it. Audio record attached with mail. Simultaneously why did your team is not guiding proper to customer that "your docs will not update in our database". Sajesh told me we are not authorized to tally documents which are provided by customer for claim and we are only broker and document collector. your company's focus is only on sale not on after sales service or customer satisfaction or proper guidance for long lasting relationship. if your company guided me at first stage, then i applied claim on my name instead of relatives, who is taking responsibility on same. On your website it is mentioned that your service is provided throughout India but when i raise the claim in march and your company reverted me in may. Can you explain what is your TAT timing? I don't know what you will do . I need to repair my mobile and i'll not bear that cost due to your team's negligence and mislead to customer with your bad service. Regards: Vikas Sharma [protected]/[protected] Was this information helpful? | |||
Jun 29, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support May 22, 2017 OneAssist Consumer Solutions Customer Care's response Dear Vikas, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall update you with the current development on your case. We appreciate your patience in the interim. Regards Deepali Team OneAssist | |||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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