OneAssist Consumer Solutions — Service Request # 16462336 and complaint number 37005

Sep 18, 2022

Updated by rahulp001 I haven’t even received a single mail, even after i have mailed them 4times.

Below is the last mail, i have sent to oneassist mail id’s (OneAssist HomeAssist : [protected]@oneassist.in and [protected]@oneassist.in ), i would have even mailed to their complaint cell or any order damn department if i had knowledge about it. I asked them, but they never let me know if such mail id existed in their company.

And now i’l will be moving to further proceedings externally (legally : by a Lawyer) (as oneassist had failed to resolve the issue prudently)

Below is my last mail:

Hello,

I won’t elaborate more about the past, because everything is recorded on calls for evidence and on many things on mails too.

my all details are with you, no requirement for providing it back.

1) You couldn’t repair my ac as per your companies policy of 10days
2) I waited for 20days, even then no satisfied and prudent resolution
3) My complaint no 37005 was resolved without my consent that states the executives behaviour is irresponsible and not a single call or mail for my complaint was sent to me
4) You took away my case to PNA (part not available), i waited for my ac to be fitted for 20days, and then lastly i’m receiving a part value for my AC, which is not prudent, as the part was not made available in the stipulated time of 10days, as per agreement. so PNA settlement after these days is meaningless.

Today a 1ton 5star AC costs around 30, 000.(because oneassist was ready to insure, i bought marq ac, so, oneassist was responsible for the ac to be in working condition)

So, oneassist is responsible for these 23days and also ongoing days (till oneassist finalises this case and finishes as per prudence)

My Claim as on 17th Sept 2022 is as below;

I take back all my claim requests which i shared before, as on today, because, i’m taking the next step and revising my claim as below;

Case to be continued extenally as,
Oneassist has failed to listen to my concerns and award me the claim of my nonworking ac in the stilpulated time as per the policy agreement.

My claim from today onwards;

1) AC invoice value : 23, 000/-

2) Policy Amount: 2, 000/-

3) Legal Fees : as per charges of the lawyer (on Oneassist, because i never intended to, but, the incompetent oneassist staff executives, have forced me to hire a lawyer and shift this case outside oneassist in a court (be it any amount oneassist will be liable for this)

4) Harassment charges : Amount to be finalised based on how oneassist tortures me even after these 23days and oneassist and there staff executives are liable for this, who have failed to resolve this issue and rather delay my complaint (sometimes even marking it resolved even without my consent), Forgetting that the customer is staying without the AC till now (its 23rd day today and counting). From past 23days me and my brother have fed up from you support team and there fake promises. Sometimes i feel that i should complain for additional harassment charges on the staff executives who just fake away commitments and then forget what they promised. And now is the time i’m initiating these wordings. I am claiming the harassment charges for these days and counting, till this case closes.

5) All Other Charges involved to receive my Claim amount of AC viz. and invoice includes the Invoice value(23, 000), policy amount (2, 000), Legal Fees (as required and till oneassist doesn’t understand and resolve the issues i’m facing prudently), Harrasment charges (I have left my business for hours to deal with the oneassist executives (the calls were worthless, there practiced scripts that we “understand your concern and will try to resolve it”, these statements were just for saying purpose only, and these words were never implemented actually, because no one took the responsibility to close this case prudently.

To get my AC claim amount back, all charges which i’m gonna incur (till i receive the amount), will be on Oneassist.

Thanks
Rahul Chopra

Please Acknowledge to this mail.

because you run away from responsibility, when on call. You disconnect the call and do not even call back, (for instance: yesterday in the noon, you called and for some reason you disconnected the call and then didn’t even bother to call back, we had a 17minute talk, wasn’t it important for you to close with 17minute talk with proper resolution) (by the way, you never stepped into my shoes in these 23days and understood my concern, you just delayed and delayed and still are delaying this case, which is a very serious offence. Because you fear that you’ll have to take the responsibility and
you’ll have to close this case prudently, you didn’t even call me back nor even bothered mail me.

I want my Requested claim asap possible.

For the final mail on the Net amount of claim, please let me know, on which mail id should i mail asap, so that i can hire a lawyer asap.

Once again
Thank you
Rahul Chopra
contact :
[protected]
[protected]

one note:
If you try to call me and the call is not reachable, please get it to my notice by a mail, with a proper contact number through which i could connect to you back.
please do not just call and disconnect it back, you’re paid by the company for serving the company and its customers.

I haven’t even received a promt revert from the company that they agree to this mail or not.

They don’t want to pay me the prudent amount nor do they reply to mails with a close no.
They’re just delaying and harassing me from past 22 days.

My contact number is [protected]

If any one would like to help me proceed further, please let me know.

https://wa.me/message/5LA3LBKFCSEEM1

This is my whatsapp link