[Resolved] OneAssist Consumer Solutions — service request : 2302536 is rejected after 18 days of processing without a valid reason. | |||||
My request (Service request: 2302536) is rejected after 18 days of processing as "the mentioned reason is not valid". After submitting the request they have sent mail as your documents have been verified. And they have collected my mobile and claim documents with sign. Almost the process has completed up to getting estimation from service center. After getting estimation, they have return back the mobile to me as rejected your request and mentioned rejection reason as "improper handling'. "if reason is not valid, how can sent mail as "your documents have been verified", how can collect the mobile, claim documents and why they have sent the mobile to the service center. And also it was happened accidentally how can say it is improper handling. If it is improper handling, then all incidents can comes under improper handling. And no incidents get a claim from them. Was this information helpful? | |||||
Oct 21, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Sep 20, 2017 OneAssist Consumer Solutions Customer Care's response Dear Joseph, Greetings from OneAssist..! We regret for the inconvenience caused to you and understand your concerns. The Insurance company needs the documents to verify and come to a conclusion whether the claim needs to approved or reject. Your Claim has been rejected by the Insurance company basis on the description given by you. The company felt that the damage happened was due to negligence and not due to any accidental force. Hope your query is addressed. Regards Deepali Team OneAssist | |||||
 2 Comments | |||||
Comments
You have sent mail as "Documents have been verified. and will facilitate the pickup your device and claim documents". and also the person came and collected the mobile and claim documents. Why you do these things.
Reply
Without any action taken for this complaint, it mark it as resolved. We don't know how it can be.
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