[Resolved] OneAssist Consumer Solutions — To deactivate One assistance for my account and refund debited amount 2199

yuvi6262

Address:

121/64b karumathampatti,somanur, Coimbatore. 641668

Got a call from bank and they told about the offer on jet privilege credit card ending with 9431.They told you are paying 599 something on annual basis instead we are offering life time free card by paying 199, so accepted for that. But they debited 2199 through one assistance. Could you please help me get a update on why this much amount was debited and i don't want this offer so pls credit that amount back
Please call me at [protected] for further clarification on this query.OneAssist relationship no. is 9843079.

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Aug 11, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2020

OneAssist Consumer Solutions Customer Care's response Dear Customer,
We regret the inconvenience caused to you. We have forwarded your details to the relevant team and they shall connect with you and assist you with full refund. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist

Verified Support

Oct 14, 2020

OneAssist Consumer Solutions Customer Care's response Dear Customer,
We are happy to inform you that the plan has been successfully cancelled and full refund of Rs. 2199 has been initiated, under the service request #7477302. Kindly note, the same shall be credited in your original mode of payment within the next 5 - 7 working days. Your patience in the meantime is highly appreciated - Nitesh, Team OneAssist