[Resolved]  OneAssist Consumer Solutions — Too many procedures for claiming insurance, takes more time and effort than promised when insuring the phone

Address:	600042
Website:	www.oneassist.in

I had insured my phone with one assist, at the time of insurance i was asked for four simple details, i) phone no ii) imei number iii) email id iv) phone specs. I gave these details and paid around 500 bucks for an accident/ fluid damage insurance. The registration process was very simple and i was told that if my phone breaks due to accident/ fluid it will be swiftly replaced upon a simple call to a customer care number. But today i actually broke my phone, upon calling the customer care number i realized that it was a long procedure with a lot of documents necessary (Eg: invoice of the phone, govt id proof, pic of phone with battery removed[weird in my case as battery can't be removed in case of mi4i), not just documents i was also asked to type out my accident experience which was very traumatic and i had to re imagine it coz of this company. This apart they requested a lot of images of phone etc., even after completing all these formalities my claim is still being processed and i'm not sure as to when my phone will be replaced. Had i known that it was this complicated a procedure i wouldn't have signed up in the first place. These guys are cheats and frauds, don't insure with them.