[Resolved]  OneAssist Consumer Solutions — unauthorized credit card charges

My hdfc credit card has been deducted rs.1399 in the name of one assist on dt.21/12/17. They activated this without my permission. I have opted out one assist plan activation already for my hdfc credit card and got an acknowledgement sms saying that the same has been deactivated. Even i called one assist customer care and cancelled the plan but still not getting the result after several tries.

I don't want the service just cancel it and refund my amount asap and don't activate it further.

Oneassist relationship no - 3300716
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Feb 11, 2018
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Verified Support
Dec 28, 2017
OneAssist Consumer Solutions Customer Care's response
Dear Satyabrata, Your Membership has already been cancelled vide Service Request number 2690122 and the refund has been initiated. It will be credited to your bank/card account in 7 working days. - Brijesh, Team OneAssist.
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