[Resolved] OneAssist Consumer Solutions — unauthorized deduction | |||
Sir, I have availed oneassist membership in 2016 and requested to cancel it. And the oneassist deducted my hdfc credit card account ending with 1593 on oct-2018 of amount inr 1899 with out any communication to me in any form i. E. Sms/email/call. The deducted amount has reflected in my credit card statement. I am not at all interested with the service and i have mailed them multiple times. As of now no received any info or communication from them. I am requesting them to cancel my oneassist membership immediately and refund the amount to my credit card account. How they can deduct amount on my account with out any information/communication. I am requesting the oneassist team to look into the issue and resolve at the earliest. Also please do cancel the autopay which you setup with out my consent. I am not interested in the service. Thanks. Regards, Kalyani danda Was this information helpful? | |||
Dec 9, 2018 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Nov 08, 2018 OneAssist Consumer Solutions Customer Care's response Dear Kalyani, Greetings from OneAssist, We are sorry for the trouble caused. Request you to please mail us your registered contact number on [protected]@oneassist.in or else you may inbox us on our Facebook or Twitter page for a prompt response. Thank you, Regards, Sophia, Team OneAssist. | |||
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