[Resolved] OneAssist Consumer Solutions — unauthorized payment

Ram Kumar Dubey

from Anand, Gujarat

Address:

122001

Thank you for using debit card ending 1524 for rs.1899.00 in mumbai at cponeassis on[protected]:20:40:44 this transactions is made from my account without any confirmation from us we don, t want continue service which you provide us. Please terminate service which you providing me and revert back my amount which you have taken from my account and discontinue all services which you providing us.

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Apr 17, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2018

OneAssist Consumer Solutions Customer Care's response Dear Ram,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2027970. Since you have contacted us for the refund after more than 30 days of activation, we cannot refund the amoun, only stop the renewal.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brij

Team OneAssist.

Mar 18, 2018

Updated by Ram Kumar Dubey Dear One assist team
Thanks for deactivated the said plan
How can plan renew without intimation or confirmation from me to continue plan.
For your knowledge charges debited on 16.03.18 and plan renewal date was also 13.03.18.as we got information about auto deduction of payment. I contacted to One assist.
In this regard please refund the amount rs.1899 that is totally illegal charges which you have you had charged
Thanks & regards
RAM KUMAR Dubey