OneAssist Consumer Solutions — unauthorized policy renewal

Jerinjoy.n

from Erattupetta, Kerala

Address:

686577

I received sms from icici bank that rs-1899/- deducted from my account to one assist plan on 06/03/20 without my permission. I dont even know the company i never used any service from the company please cancel my renewal and refund asap

Date of incident : 06/03/2020

Sms - 1
Dear customer, we have registered request for renewal of policy wa privilege single rs. 1899 for oneassist. Your request no. Sr[protected] dated 06-mar-20 will be completed in 1 wkg day.

Sms - 2
Sr[protected]: dear customer, we have completed your request for renewal of oneassist.

Transaction detail - ppl/wpp_sr[protected]renewl policy of

Name - jerin joy

+1 photos

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OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2020

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account using the given SR number. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

Mar 10, 2020

Updated by Jerinjoy.n Dear oneassist team I don't have any Oneassist ID, your mail which is not showing in the message it's not visible.