[Resolved] OneAssist Consumer Solutions — Unauthorized renewal of a plan

[Resolved] OneAssist Consumer Solutions — Unauthorized renewal of a plan

A Alex1010 from Kolkata, West Bengal Jul 28, 2022 Aug 4, 2022 This thread was updated on Aug 4, 2022

The amount of rs 1899 was debited from my account without my permission by One assist. I want to cancel the plan and get a refund. Was this information helpful? No (0) Yes (1)
Sep 5, 2022 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jul 28, 2022 OneAssist Consumer Solutions Customer Care's response Dear Alex, sorry for the inconvenience caused. We request you to share your registered contact number and customer Id via this link http://survey.webengage.com/ws/~1qq44ps along with the code JUL16CA0704 our team can look into the same at the earliest - Andreya, Team OneAssist. Verified Support Aug 03, 2022 OneAssist Consumer Solutions Customer Care's response Dear Alex, as discussed on the call, we require your bank account details to process the refund to your account. Also, as you have been notified, the membership has been canceled and is currently inactive since 01-Aug-2022 - Andreya, Team OneAssist. Verified Support Aug 04, 2022 OneAssist Consumer Solutions Customer Care's response Dear Alex, please be informed that the membership has been cancelled, and the amount will be credited back to your account within 2 to 3 working days - Andreya, Team OneAssist.
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