[Resolved] OneAssist Consumer Solutions — without intimation my amount deducted from my account | |||
I have oneAssist plan and Membership ID:[protected], Today with out information My amount deducted from my account. then after i called to their customer care ([protected]) and i ask for details that when they intimated on renewal conformation with me for that they are stating on call that they already send a mail to may personal mail id and also it's a auto renewal policy.But i have not receive any call or any mail or SMS. Now I am totally disappointed the way they are handling customers. And As per their data base i have Plan Validity from 22 Jan 2019 - 21 Jan 2020 And Today 30 Jan 2020 if it is auto renewal policy they need to deduct the amount on 21 Jan 2020 only. But why they deducted the amount after 9 days with out giving any conformation. Now i got to Know that they are not concern about customers they need money only for this i need justice Was this information helpful? | |||
Mar 26, 2020 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Feb 24, 2020 OneAssist Consumer Solutions Customer Care's response Dear Pullela, Greetings from OneAssist!!! We are sorry to see you go. We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund. We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused. Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query. We appreciate your patience in the interim. Regards Team OneAssist | |||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
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