[Resolved] OneAssist Consumer Solutions — Worst experience with One Assist

lakhan117

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra, 110096
Website:	www.oneassist.in

They took my phone on 21st april and promised me that i shall get a courtesy handset in 3-4 days but nothing has arrived yet now they are saying that i will not get handset because it is not available now. They don't have any tentative date to give my phone back. My claim # is 1900940. Representatives don't know english, they never understand what i say, please get me my phone back

Was this information helpful?

No (0)

Yes (0)

Jun 12, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

May 05, 2017

Updated by lakhan117 They took my phone on 21st April and promised me that I shall get a courtesy handset in 3-4 days but nothing has arrived yet now they are saying that I will not get handset because it is not available now. they don't have any tentative date to give my phone back. my claim # is 1900940. representatives don't know English, they never understand what I say, please get me my phone back

Verified Support

May 08, 2017

OneAssist Consumer Solutions Customer Care's response Dear Vishal,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you. We will be delivering your repaired handset within this week hence not sending you the courtesy handset. You will be receiving a call from our team shortly with an update on your case.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist